Privacy & safety
The safest data is data we never have.
We never see your passwords and we never hold your photos or files. Your family gets access through tools built by Facebook, Google, Apple and the password manager you own.
Exactly what we hold
| Information | Do we keep it? |
|---|---|
| Your passwords | Never. You type them yourself, with screen sharing paused. |
| Your photos, email and files | Never. They stay in your accounts. |
| Recordings of your session | Never. We don't record calls. |
| Your booking details | Yes: your name, contact details and your executor's name. We need them to run your session. |
| A copy of your plan | Only if you say yes, so we can help at your review or help your family later. Deleted whenever you ask. |
How your family gets access
The platforms' own settings
Facebook Legacy Contact, Google Inactive Account Manager and Apple Legacy Contact pass access to the person you chose, under each platform's own checks.
Your password manager
Your executor can request emergency access to everything else. They get in only after a waiting period you control.
Your written plan
Tells your family what you wanted and exactly what to do. It holds no passwords, so it's safe with your will.
Our help, if they want it
Two sessions with your executor to carry it all out, free for our members' families.
If someone tries to get in too early
Emergency access in your password manager has a waiting period. We recommend 7 days.
- Day 0Your executor requests access
- Days 1–7You're notified, and can say no
- After day 7Access opens only if no one stopped it
The platforms add their own checks too. Apple, for example, requires a death certificate before a Legacy Contact can get in, and Google warns you several times before your plan activates.
When we help a family
If we hold a copy of your plan, we won't discuss it until we've checked.
- A copy of the death certificate
- The executor's photo ID, checked on a video call
- Their name matches the executor in your plan
- If anything doesn't match, we stop and contact you
Good to know
- We don't give legal advice; we work alongside your attorney.
- Platforms can change their rules. Members get a heads-up when they do.
- If we ever close, nothing breaks: everything lives with you.