We're so sorry for your loss.
You don't have to figure out their accounts alone.
Facebook, Google, Apple and the rest each have their own process. We'll walk you through every one, at your pace, whether or not there was a plan.
Three things to know today
- Don't close any accounts yet. Closing first can make photos and email impossible to recover.
- Keep their phone charged, and don't reset it or keep guessing the passcode.
- Watch for an email from Google. If they set up Inactive Account Manager, the download link only works for 3 months.
Where are you starting from?
They made a plan with us
Their settings and written plan are already in place. We'll help you carry it out. Free if their yearly review was active; otherwise $299.
There was no plan
Very common, and still very doable. We'll help you request access, memorialize or close accounts, and save what matters. $299.
How we help
- A free 15-minute call to understand what you're facing and what's urgent.
- Two 60-minute sessions where we go account by account with you on screen.
- A checklist you keep: what's done, what's waiting on a platform, what's next.
What we cover
- Facebook and Instagram: memorialize or remove, download photos
- Google: what Inactive Account Manager sends, or Google's request form
- Apple: Legacy Contact access to iCloud photos and files
- Password manager emergency access
- Closing subscriptions and accounts nobody needs
Helpful to have
- A few copies of the death certificate
- Your photo ID
- Their Digital Legacy Plan, if there is one
- Any accounts you know they used
Don't have everything? That's fine. We'll start with what you have.
Protecting their privacy
If they had a plan with us, we'll ask to see the death certificate and your ID before we discuss it. It's how we keep their trust.
Book a free first call
Fifteen minutes, no obligation. Greg, our founder, takes every one of these calls himself.
Prefer to talk now? Call (555) 555-0100.
We don't give legal advice; we help with the practical, digital side.